|
NO
|
Process name 过程类别/名称
|
|
Item条款
|
KPI Target 过程目标
|
Proces risk and
opportunity 过程风险与机遇
|
Risk/opportunity
assess风险/机会评价
(H高4-5,M中2-3,L低0-1)
|
Risk /opportunity
level
风险/机会级别
|
Correspondence action
of risk and opportunity 对应风险和机遇的措施
|
Action of effectiveness assess
措施有效性评价
（1次/月）
|
|
重要度Importance
level
|
Possibility 可能性
|
风险/机遇顺序数 O/R score
|
Rank级别
|
Process
过程
|
Appraiser 评价人
|
Assessment time 评价时间
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
4.1组织环境
|
外部-宏观环境
-PEST分析
|
机会与威胁
|
1.Legal require 法规要求
|
Compliance to
law require 符合法律法规要求
|
风险：产品要求的提升，环境标准的提升，公司受环保排放升级， 国家对环保要求提高，节能减排需求增加，造成生产成本增加
Improving of product requirement and environment standard,Nation raise
environment protection require and saving emergy and emission reduction and lead to cost rise
机会：产品适应法律法规要求，环保材料使用，满足市场和用户的需求
Opportunity , product appliable legal and law
require, use environmentally friendly materials and fill with market and customer require
|
5
|
5
|
25
|
高
|
及时收集更新及评价产品法规、环境管理法规并执行，生产过程中环保监管力度
Collect, update, and evaluate product
regulations and environment management regulations in time, and perform
product process monitor intensity .
|
EHS process
|
Helen Wang
|
2018.1.4
|
|
2、Economicl
factors 经济因素
|
1.New project and profit product
2. Termly review material cost
1.新的项目和盈利产品,
2. 定期评估材料价格
|
机会：公司生产经营行为依法合规，使公司生产经营活动得到良性，有序运转， 职工队伍稳定，助推企业振兴
Opportunity ： Company production and operation activity complaince legal , let company production
operation activity optimums and orderly operation , employee stability and
intensity company developing
|
4
|
3
|
12
|
中
|
加强沟通和交流，健全的政策法规和企业制度，加强流程审核
Enahance communication , sound policy and
enterprise system, and process audit
|
EHS process
|
Helen
Wang
|
2018.1.4
|
机会：通过疏理公司产品， 公司产品结构调整 和找好新的项目，优化盈利产品， 给公司带来新的客户和减少非盈利产品Opportunity：Through reorgainzing company product ,compnay product
structure adjustement and find good project optimize earnings product and
give compnay take new customer and reduce non-profit product
|
4
|
5
|
20
|
高
|
Internal
product department incentive mechanism , finance department cost control level affect内部生产部门激励机制， 财务部门成本控杆作用
|
|
SS
Sit / PM LI/ Kevin Zhang / Beung Liang
|
2018.1.4
|
风险：原料材料价格及供应渠道，原材料价格波动，
Risk : Raw material cost and supply channel and
price hike
|
4
|
3
|
12
|
高
|
1.Standard product cost adjust base on market
fluctuation termly 2. price compare and reduce single supply 3. Reduce buy by
cash 规范产品价格调整， 根据市场波动定期调整 2. 采用比价和尽量消除独家供货， 3. 尽量减少现金采购状态
|
S5外部供应产品和服务的控制 External product and service control
|
Lijuan
Chen
|
2018.1.4
|
|
3、Scoiety and
cultural factors 社会和文化因素
|
Employee Stability
职员稳定,
|
机会: 公司所在地社会形势比较稳定，人员安全感较高，同时教育水平和人员素质比较好， 对公司的稳定发展比较好的环境Opportunity : local social situation
stability and good sense of
secturity and education level with good quality of personnel, good environment
to company stability developing
|
3
|
3
|
9
|
低
|
HR
grasp employee and society trends, communcation人力资源部沟通协调和实时掌握员工和社会动态
|
S1人力资源管理Human resource management
|
Linda
Yan
|
2018.1.7
|
|
|
4、Competitor analysis竞争对手分析
|
Manage improve
and cost down 管理改善降低成本
|
风险：市场竞争加剧带来的成本压力会引发风险
Cost pressure from market competition may
initiate risk.
机会：竞争会促进公司管理的提升
Competition could promote improvement of
company management.
|
4
|
3
|
12
|
中
|
竞争会促进公司管理的提升
Competition could promote improvement of
company management.
|
C1Confirm
market require市场需求的确定
|
George
Pan /Winni Chen Vic Sun
|
2018.1.4
|
内部环境
-核心竞争力分析
|
优势与劣势
|
5、Strengths 优势
|
Define
Yield performance 定义材料损失率
|
风险：产能绩效压力引会带来质量风险
Capacity performance pressure may bring quality risk.
机会：促使人员积极性提高产能
Opportunity： Bring person initiative increase capacity
|
4
|
3
|
12
|
中
|
提高生产效率且保证质量绩效
increase production efficiency.also ensure
qality performance
|
C3
Product production and service plan control
|
SS
Sit / PM LI/ Kevin Zhang /Winni Chen
|
2018.1.4
|
|
6、Weakness劣势
|
Define
new OEE、MTBF、MTTF
定义设备维护目标， 平均故障维修时间和平均故障间隔时间
|
风险：机器设备老化
Aging of equipment
机会：促使设备的更新换代可以提升产品质量和生产效率
Equipment upgrade could enhance product quality
and efficiency.
|
4
|
5
|
20
|
高
|
1.对现有机器及时更换配件，保证配件质量和日常维护保养的及时性
Exchange spare parts timely, ensure their
quality, and daily maintain timely.
2.必要时对机器设备进行更新换代
If necessary, upgrade and replace
equipment.
|
S1基础设施Basic establishment
|
SS
Sit / PM LI/ Kevin Zhang /Kylin Wu
|
2018.1.4
|
|
4.2相关方
|
Customer 客户
|
1) Meeting products specifications 符合产品规格
2) Meeting the delivery schedule 符合交货交期
3) No Customer complaints 没有客户投诉
4) Good servicing 好的服务
5) Competitive pricing 竞争性价格
|
风险：顾客期望的提升会带来管理更大压力
Rising of customer expectation will bring
pressure to management.
Customer complains, business loss
机会：顾客期望的提升也会促进公司管理的提升
Rising of customer expectation will promote the
improvement of company management.
好的市场占有率，提升客户订单，好利润。 Gain market share , increased of the cusomer order , good profit margin
|
5
|
4
|
20
|
高
|
1.QA enhance communciation conformity with customer about quality standard
/complains / feedback and inspect/measure method .品质部加强和顾客的沟通关于质量标准和检测方法的统一性处理客户投诉和质量反馈，2.PMC do production plan and ensure implement 做好生产计划的安排，保证生产计划的执行 3. CS enhance communication with customer
and deal with customer require and opinion in time 客服加强与客户交流沟通，及时处理客户需要求和意见 4.NPI prepare for ppap fufill with customer require and enhance customer satisfaction . 做好PPAP满足客户需要 ,增强顾客满意
Strengthen satisfaction assessment with
customer, constantly enhance customer satisfaction through good customer
service ,sales support , logistic support , 通过客户满意度调查评估， 好的服务， 销售支持， 物流支持，
|
S6产品和服务放行Release of Product and
service
C5交付后的活动Activity
after delivery
|
Viv
Ding /XY Yuan
|
2018.1.4
|
|
c2过程开发和更改process
developing and change
|
George Pan /Winni
Chen Vic Sun
|
2018.1.4
|
|
Supplier and parner供方与合作伙伴
|
1. Contiune
supply 持续供给
2. Good quality producst provided好的质量产品提供
3. Ability to meet divery schedule符合交期
4. Effcient to response to the require 有效性回复要求
|
风险：原材料价格提升供货商的绩效影响管理体系整体绩效, 不合格的材料和交期延期
Supplier performance affects the whole
performance of management system. Non-conformance materials , delay of the
delivery
机会： 良好的供应链会带来更好的服务质量，供应商管理制度规范和透明，公正。
Good supply chain will bring better service
quality.coninues supply and inventory management
|
4
|
5
|
20
|
高
|
通过双赢机制的建立不断完善供应链管理, 每季供应商监控，紧密跟进供应商质量问题和交期Constantly complete supply chain management through win-win
mechanism. Quarterly supplier monitoring , closely follow up with supplier on
the quality issue and delivery
|
S5外部供应产品和服务的控制 External product and service control
|
Lijuan
Chen
|
2018.1.4
|
|
Owner/ shareholder所有者/股东/投资方
|
1. Business to be
profitable有利的商业
2. Business growth商业增长
3. Business continuity 持续商业
|
风险：投资回报率下降
Risk :Reduce for
return on investment
1. Bad debt 2. Tight cash flow 3. Gobal economy deficit
机会：赢利投资回报率上升
Opportunity :Rise of proceeds and return on
investment
1. Continues business and new customer 2. Profitability
|
4
|
5
|
20
|
高
|
Strengthen capital backfront and
reduce capital press , good financial budget and prevent finance risk . 加强资金回笼，减小公司资金压力，做好财务预算，防止财务风险
1)Periodical meeting to update company
performance 2) Yearly accounts
audied
|
|
Beung
Liang
|
2018.1.4
|
|
Transport Agent 货运代理
|
1. Service 服务
2. Not delay of the shippingment没有延误交期
3. No demaged 没有破损
4. No loss of the shipment没有货运损失
|
Risk
: Delay of the shipment . Cost increased , Quality issue 交期延误，价格上涨，质量问题发行
Opportunity :Meet our requirments 符合我们的要求
|
4
|
3
|
12
|
中
|
Closely follow
up with transport agent
紧密跟进货运公司
|
C5交付后的活动Activity after delivery
|
George
Pan /Beung Liang
|
2018.1.4
|
|
Custom海关
|
Complinance to
customs rulers 遵守海关制度
|
Risk
:penalty if not comply 未遵循罚款
Opportunity :Comply to the regulation 机会：遵循法规
|
4
|
3
|
12
|
中
|
To special
department follow and submit the required custom documents as per law 专门部门跟进依照法规要求提交海关文件
|
Xiaoxiao
/Hengkaifen
|
|
|
Employee员工
|
Reward , open
communication between management and employees 薪酬，管理层与员工公开化的沟通
|
职员积极性和薪酬，改善管理层和员工的相互关系风险：员工品质意识
Personnel quality consciousness./ new employees requires training (skill
upgrading)
部分员工积极性不足
Insufficient positivity of part of
personnel
机会：实施管理的人性化，提升企业形象，促进多能工的培训
Take humanized management, improve enterprise image, and urge more
trainings.
1）Employee
motivation and reward program 2) improve cooperation between management and
emplyees for mutual benefits
|
4
|
3
|
12
|
中
|
1.建立共同目标 Set a common target
2.明确工作任务要求 Define
task requirement
3.工作中肯定赞扬员工Praise
personnel in working
4. 激励机制 incenive
mechanism
5. Communication sessions 沟通会议 6.Transfer job training转岗培训
|
S1人力资源管理Human resource management
|
Linda
Yan
|
2018.1.4
|
|
Society 社会(政府、社区等)
|
Compliance to
authorities and govement regulations遵循当局政府要求
|
风险：监管部门的监管力度加大，
机会：符合政府要求又合符本司实际利益的执行和内部检查
Risk :Intensity of Regulators
Opportunity :Meet government and actual company benefit and good implement and internal inspect
|
3
|
3
|
9
|
低
|
Internal
responsibily department supervise 内部职能部门的监管
|
EHS
process
|
Kylin
Wu /Helen Wang
|
2018.1.5
|
惠州XX五金制品厂
[2023-03-17]
华协咨询公司的咨询团队由国际知名机构资深主任审核员与资深顾问师打造而成，凭借着丰富的实战管理经验，为客户提供了一套完整的咨询服务保障体系，华协咨询迅速得到了客户的广泛认可与关注，成为行业的佼佼者。
